Mammoth Sierra Reservations. 800.325.8415

Reservation Policies

RATES AND BOOKING INFORMATION:

A 2 night minimum is required on all non-holiday reservations. Holiday reservations have 3 to 7 night minimums depending on time of year and location. Holiday reservations are not available online. Please contact us directly at 800-325-8415. A 13% Town of Mammoth Lakes occupancy tax and a $30 booking fee is applied to all reservations at time of booking. Rates, unit descriptions and Town of Mammoth Lakes transient occupancy tax are subject to change without notice. We reserve the right to transfer a reservation to a comparable unit in the event of an emergency.

UNIT POLICIES:

The proud owners of this vacation home have graciously furnished their home for your comfort and enjoyment. Please respect and care for it as if it were your own. All units on our rental program are individually owned. Our owners have requested that their units be smoke and pet free.

The Mammoth Lakes Fire Department has set occupancy limits for all units in the town. Those limits cannot be exceeded for any reason. The renters in violation of this Town code may be evicted and will forfeit entire rental amount paid.

We ask that you please remove your valuables whenever you leave unit. MSR is not responsible for lost, damaged or stolen personal items or for belongings left in the unit. We are not responsible for injury to guests. Items found will be shipped upon request for a small service charge.

Each unit has its own individual phone number listed on your confirmation and check-in envelope. Please ask friends and relatives to call you directly. There is no switchboard service.

Most condominiums require parking passes. MSR will issue them at check-in where applicable. Please display parking pass(es) clearly on dashboard or rearview mirror of your vehicle(s). Any questions regarding parking may be directed to MSR at 760-934-8372. MSR is not responsible for vehicles towed or for non-display of parking pass(es).

Firewood has been provided if your unit has a wood burning receptacle.

Please obey spa and pool hours posted adjacent to the pool/spa area.

CHECK-IN/CHECK-OUT:

Check-in and check-out will take place at Mammoth Sierra Reservations located at 1914 Meridian Boulevard in the Mammoth Sierra Properties Building across from Vons. Office hours are 9am to 5pm on weekdays and 10am to 4pm on weekends. Hours are extended during Winter Season - November through April. Check-in time is guaranteed by 4pm and check-out is 10am - no exceptions. The next guest will appreciate your courtesy in observing check-out time. Parking permits (where applicable), keys to unit, complex map and town map directing you to your unit will be provided upon check-in. If you are arriving after business hours, you will find your key envelope in our lobby entrance lock box. The lock box code is located on your confirmation or call our office at 760-934-8372.

PAYMENTS AND CANCELLATIONS:

Credit card payment in full is due at time of booking. Final cancellation date is 21 days prior to arrival (non-holiday) and 45 days prior to arrival for holiday periods (30 days prior for group reservations).

Reservations are non-refundable if cancelled after final cancellation date. All cancellations received prior to payment in full date will receive a refund less a $50 ($125 for holiday periods) bookkeeping fee. Please be advised that we do not guarantee weather or road conditions, nor are we responsible for power, cable or telephone outages, pool or spa breakdowns, or early departures.

Holiday reservations (Christmas/New Years and Presidents weekend) must be booked directly by calling 800-325-8415. Holiday policies are strictly enforced. No travel agent commissions extended during holiday periods. No check-ins or check-outs on Christmas day. We are now accepting credit card payments for Holiday Reservations. Reservations that are paid by check or money order will be cancelled without notice due to non-payment of deposit or balance. No reminder notices will be sent. Send deposits immediately and final payments early to guarantee your payments reach us prior to due dates.

Payments sent by U.S. Post Office via Priority or Express mail: P.O. Box 7054, Mammoth Lakes, CA 93546-7054
Payments sent by FedEx, UPS, Airbourne, etc.: 1914 Meridian Boulevard, Mammoth Lakes, CA 93546-7054 .

We accept Visa, Mastercard, American Express, and Discover.

SECURITY DEPOSIT:

At the time of booking a current and valid credit card number and/or check security deposit is required. No refunds made pending satisfactory inspection of unit after departure. You will be responsible for damage, theft, extra cleaning, lost keys, items moved from one unit to another and/or long distance phone calls.

HOUSEKEEPING SERVICES:

Our units are cleaned after each stay. We do not provide daily maid service. Additional maid service is available for a fee. The following amenities are provided for your convenience: spa quality bath amenities; dishwasher detergent; dishwashing liquid; paper towels; dish towels; toilet paper; trash bags; facial tissue; bath room towels; and bed linens. Upon departure we ask that you please wash dishes and put away or run dishwasher, lock doors and windows, close drapes and blinds, take trash to dumpster, turn lights and appliances off, turn down heat in winter and off in summer, and return keys to our office.

ADDITIONAL SERVICES:

For your convenience a fax machine is available during business hours for a nominal fee. Additional keys, when available, can be picked up at our office during regular business hours. Towel exchanges are complimentary and can be picked up at our office between 10am and 4pm daily except Thanksgiving, Christmas and New Years day.

EMERGENCIES:

For 24-hour emergency service, please call 760-934-8372. After business hours listen carefully to our voice message. You will be instructed to dial on-call personnel.

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